All artists on Art Nest Ltd are responsible for the fulfilment of orders themselves.

This means that, as a seller, you are required to pay for the initial outbound shipping for an artwork.

Customers are not charged shipping at checkout. The cost of shipping will need to be included in the original artworks purchase price when uploaded to the platform. Artists should consider the shipping costs when pricing their artworks.

Only artworks that are ready to be shipped as soon as possible should be listed on Art Station as this is the promise we make to customers.

If an Artwork is Returned, will I be Reimbursed the Initial Shipping Cost?

Art Nest will not be able to reimburse outbound shipping costs originally paid by the customer. However, we will provide any transactional information, as necessary, to help you file a claim with your courier.

What happens if my customer cancels an order?

If your buyer cancels their order via their Art Nest Ltd account, you will be automatically notified by Art Nest's system and prompted to accept the cancellation request.

If you have not already shipped the order, we ask that you accept the cancellation request as quickly as possible, however, feel free to contact your customer if you would like further information (perhaps there is a simple confusion that you can resolve).

Once you've accepted the cancellation request, you will need to put the artwork in question back in stock so that it is available for purchase by other customers.